Troubleshooting your Wolt tablet & printer

Overview

• How to check for tablet updates
• How to check for Merchant App updates on iPad
• How to check for Merchant App updates on Android
• Common Wolt tablet issues
  • Battery draining too fast
  • Tablet won’t turn on / won’t charge
  • Tablet won’t connect to the internet
  • Tablet is frozen or unresponsive (hard reset)
• Common printer issues
  • Printer prints blank paper
  • Printer shows a solid red light 🔴
  • Printer doesn’t print
• Important to know

Running smoothly during peak hours means your Wolt tablet and printer need to work without hiccups. This guide walks you through quick fixes for the most common issues so you can get back to serving customers without delays.

Always keep your devices up to date

Before troubleshooting, make sure both your tablet operating system and the Wolt Merchant App are running the latest versions. Updates often fix bugs, improve performance, and help prevent issues.

How to check for tablet updates

1. Open Settings on your device.

2. Tap General (iPad) or System (Android).

3. Select Software Update or System Update.

4. If an update is available, follow the instructions to install.

How to check for Merchant App updates on iPad

1. Tap Company Apps on your iPad.

2. Select Merchant App Lite.

3. Tap the red Update button.

4. Once installed, you’ll see a green Installed label.

How to check for Merchant App updates on Android

1. Open the Google Play Store.

2. Search for Merchant Lite.

3. Open the app page and tap Update.

4. Wait for the update to finish.

Common Wolt tablet issues

Battery draining too fast

Solution: Always keep the tablet connected to the charger so it’s ready to receive orders.

Tablet won’t turn on / won’t charge

Solution:

• Test the charger with another device, or try a different charger with the tablet.

• Use the official charger provided with your tablet.

• If your charger is broken, you should purchase an official one to replace.

• If the tablet still won’t charge, contact your local Merchant Team for support.

Tablet won’t connect to the internet

Solution:

1. Open Settings

2. Tap Wi-Fi.

3. Check if Wi-Fi is On at the top.

   • If On: You’ll see a list of available networks. Try turning Wi-Fi Off to switch to the SIM card (if your tablet supports it).

   • If Off: Turn it On and connect to your Wi-Fi network. Enter the password if needed.

Tablet is frozen or unresponsive (hard reset)

• iPad: Hold the Home button + Power button together until the Apple logo appears, then release.

• Android: Hold the Power button + Volume Down button at the same time for 7–10 seconds until the screen goes black and the Android logo appears.

Common printer issues

Printer prints blank paper

Solution:

• Check if the thermal paper is loaded upside down. Remove, flip, and reload it.

• Make sure you’re using thermal paper, not regular receipt paper.

Printer shows a solid red light 🔴

Solution:

• The printer is out of paper. Reload thermal paper.

• If paper is loaded but the light stays red, remove and reload it to ensure proper alignment.

Printer doesn’t print

Solution:

1. Make sure the printer is turned on.

2. On the tablet, go to Settings → Bluetooth and check that it’s On.

3. Ensure your printer shows as Connected. If not, tap the printer name to reconnect.

4. In the Merchant App:

   • Open ☰ Menu → Settings → Printer Settings → Connect.

5. If it still doesn’t work, unplug the printer, wait a few seconds, and plug it back in.

Important to know

Some countries may use different tablets, printers, or connection setups. If these steps don’t match your device or the issue persists, please reach out to Support via your Merchant Portal. Our local teams will help you get back on track quickly.

Final tip

Keeping your tablet charged, software updated, and thermal paper correctly loaded will prevent most issues. If something doesn’t work, a quick reset or reconnect usually does the trick. And if not—our Merchant Support team is just a click away in the Merchant Portal.