FAQ for Wolt courier partners

A courier partner picks up from venues orders which he/she has accepted via Wolt courier partner application and delivers them to the customers in the best possible quality.

Courier partners, after accepting an order, are responsible for picking it up from the merchant and delivering it safely and intact to the customer. If the order is paid in cash, they are also responsible for collecting and depositing cash to Wolt

In Cyprus Wolt is operating operating in Nicosia, Limassol, Larnaca, Paphos and Ammochostos.

There is no legal restriction for Courier Partners to deliver for competitors as long as it does not affect quality of service in Wolt.

You can give your account to a subtitute and make deliveries in separate hours of the day. Please note that you need to establish this with a relevant legal document and make sure the subtitute receives their payment regularly and respectively.

Delivery through Wolt gives you felxibility and freedom on when, for how long and with what mode you perform deliveries! You get paid per delivery and not per hour.

Tasks are allocated automatically via an algorithm. Parameters taken into account are the courier's location, vehicle and whether there is another task already assigned to them. You can find more on how the algorithm works by clicking here.

This is up to you! You can decide when and for how long you want to deliver!

You can download Wolt Partner app from Android or iOs and Sign up through there.

You can start delivering either by partnering directly with Wolt as a freelancer or by being employed by a fleet company. The requirements are: Freelancers: You will need to be a legal resident in Cyprus or holder of a European citizenship. Fleet managed: Be a legal resident of Cyprus and have a valid working permit.

For freelancers: 1. Download the Wolt Partner app from App or Play store. 2. Submit an application (sign in if you are a already user of the Wolt customer app or sign up for the first time). 2. Wait for your application to be approved (you will get an email notifying you when this happens). 3. Watch/read the introductory presentation. 4. Upload the necessary documentation (in the Wolt Partner app) and sign the contract. 5. Book an appointment to pick up your Wolt gear (booking form will be sent to you via email once you sign your contract). 6. Start delivering.

The average waiting time between application and onboarding can vary from a few weeks to several months before we let you know about the outcome of your application.

Wolt requires the following: Freelancers (selfemployed): Valid driving licence (local or international) VAT number Social security registration Fleet managed: Identity document Driver's license Residence permit/work permit (foreigners)

You will upload your documents in the Wolt Partner app. There is no need to physically hand them over to Wolt.

Your acount is assigned to one country and one city. You can request a change of city in Cyprus at any time by contacting the Support Team, but if you want to deliver in another country, you will have to apply from scratch in the country of interest.

You will be able to start delivering once you have complated the last stage of the application process.

We use the First In - First Out method for accepting applications so it might take some time (up to a few months) for your application to be accepted.

Each task has a unique payment that you will see in advance and be able to decide if it is worth accepting.

Earnings can vary depending on: Distance Time of day Day of week Other parameters such as whether, availability of tasks etc

Please consult your accountant. Wolt does not withhold any tax or contribution.

Delivering during peak hours can maximize your earinngs. Also, accepting all tasks might be a good strategy to earn more.

Tips through customer app are 100% compensated to you. Tips given to you in cash by the customer are also 100% yours.

Wolt pays you the invoiced VAT-inclusive fees twice per month and emails you a proof of payment. It is up to you to settle your tax and social insurance contributions. For deliveries from the 1st to the 15th of the month: payment on the 25th of the same month For deliveries from the 16th to the 31st of the month: payment on the 10th of the following month. If you are a fleet courier, please ask your employer for your payment schedule.

You can see your detailed earnings at any time through the app (tab Finances).

All payments are deposited via bank transfer to your IBAN.

You will need to notify the Support Team through the chat and then they can help you change your details.

Wolt provides gear for deliveries with a deductable deposit of 100€ from your first earnings. The deposit is returned to you when you return the gear (even if it is broken or worn).

Wolt Courier Partners can make deliveries with any vehicle of their choice (car, motorcycle, e-scooter, bicycle etc). During the partnership, you can change the delivery vehicle, as long as you have all the required licenses to operate the vehicle of choice and the appropriate delivery gear for that vehicle.

Gear is handed to you before your first delivery.

You don’t necessarily have to use Wolt gear. But you do have to have gear that is safe for delivery and fulfills any applicable food safety requirements and safeguards food safety.

A gear deposit of 100,00€ is deducted from your first earnings. The deposit is returned to you once you return the gear.

Yes, you can change it by reaching out to the Support Team and choosing "change vehicle" option.

If your equipment is worn out or dirty, you can come to our local office during courier open hours and we can replace it for free. If your equipment is lost, you can get a new one with an additional deposit.

We strongly advise not to deliver if you are sick.

You are free to take a break from Wolt whenever you feel like. Please keep in mind that we are turning off accounts due to inactivity if you don't deliver for more than 60 days.

If you have an accident while you are online and delivering, please contact tge Support Team for help. Please note that you might be covered by our private insurance scheme (Collective Benefits) for certain types of physical damage caused to you.The application of the claim can be done in the Wolt Partner App.

As a sole trader, you have your own state insurance coverage. In case you are fleet managed employee, your employer is responsible for your insurance through your hiring documents. Apart from the state insurance, Wolt provides private insurance to all freelancers (Collective Benefits). This private programme compensates for certain kinds of injuries to you as long as you were online and delivering with Wolt when the accident happened.

Press "Sign in", input your phone number (including country code) and then fill in the 6-digit pin code that will arrive shortly to you via SMS.

By contacting the Support through the chat.

By contacting the Support through the chat.

By contacting the Support through the chat.

Each PIN code is generated autmatically and sent to you via SMS. You cannot have a fixed pin.

By contacting the Support through the chat.

Pick up involves navigating to the merchant and picking up an order.

Drop off task involves navigating from the merchant to the customer with the order and delivering the order to the customer.

If you do not accept the task quickly, the task might disappear from your device and be offered to another courier.

All distances displayed in Wolt Partner app are calculated in navigated distance using the openstreetmap.org navigation app.

You can wait for the order to be ready, or let the Support know that you would like the task to be unassigned.

In case you can't find the customer, you can call them in the app by pressing the relevant button. If you still can't find them after 3 calls, you can contact the Support Team for further guidance.

Please contact Support via your Partner App.

If the order is too large to be handled by you, you can contact the Support Team and either ask them to unassign it or ask for a second courier to help you.

Please take a picture and contact the Support and wait for further guidance.

Please take a picture and contact the Support and wait for further guidance.

You can mark the task as "completed" only after you deliver order to the customer.

You can immediatly contact the Support Team and notify regarding the issue and they will guide you further. It is very important never to hand the food to the customer if you have not collected the full amount.

There is no direct way of reporting lateness to the venue. This information will have to go through the Support Team and then they will inform the venue on the late pick up. When this happens, the customer will also get an updated drop off time in the Wolt Partner App.

If you want to transfer to another Wolt country you need to start a new Application with a new email and phone number from scratch.

The waiting time is up to one business day.

First you need to deposit all remaining cash debt you may have. After that, you can inform the Support Team so they set your account offline. In case you want the gear deposit to be retuerned to you, you can return it to your local operations office/ storage during office hours.

Wolt can end your partnership in case there is a violation of any of the terms included in your contract. Some cases of ending partnership include continuous bad customer comments, insulting behavior to the customer or support members, harassment to the customer or any inapropriate contact towards the customer, sharing account without prior notice, misreporting delivery vehicle, breaking the law, missing a necessary permit or licence.

Please contact the Support when there are unresolved issues that prohibit you from performing your task in an acceptable way.

You can contact the Support via in-app chat.

The operating hours in Cyprus are : Nicosia, Limassol, Larnaca : 07:00 - 03:00 Paphos : 07:30 - 23:00 Ammochostos : 08:00 - 02:00