FAQ for Wolt courier partners
Here is everything you need to know about delivering with Wolt in Cyprus. Click on a category to read our answers for the most common questions.
Being a Wolt courier partner
What does a courier partner do?
A courier partner is free to accept or reject orders offered to him via Wolt courier partner mobile application. If he accepts an order, s/he picks it up from the venue and delivers it to the customer. If the order is paid in cash, s/he is also responsible for collecting and depositing the cash to Wolt at a later stage.
In which cities can I deliver with Wolt?
In Cyprus we operate in Nicosia, Limassol, Larnaca, Paphos and Ammochostos.
Can Wolt courier partners make deliveries for competitors of Wolt?
There is no restriction regarding doing deliveries with competitors of Wolt.
Can I share my account with others as a Wolt courier partner?
You can give your account to a subtitute who can perform deliveries on your behalf. Please note that you need to notify Wolt in advance by sharing with us this legal document. Also note that you are fully liable for engaging the substitute in a legal way.
What are the types of partnership Wolt can offer?
Freelancer: You are a self-employed courier partnering with Wolt to provide your services to your customers.
Fleet managed courier: You are employed by a fleet managing company Wolt is cooperating with. You do not partner with Wolt in any way.
How are tasks allocated to a courier partner?
Tasks are allocated automatically by our algorithm. Parameters taken into account are the courier's location, vehicle and availability. You can find more on how the algorithm works by clicking here.
How many hours can a courier partner deliver on the platform?
Freelance courier: You have a total freedom in choosing when, how, and for how much time you will be delivering! Fleet managed courier: Wolt does not impose any limits on how many hours you spend online. However, please note that there might be restrictions imposed by your employer.
Applying to deliver with Wolt
Submit your application
Start delivering & earning money
How can I apply to become a Wolt courier partner?
What are the requirements to be a Wolt courier partner in Cyprus?
You can start delivering either by partnering directly with Wolt as a freelancer or by being employed by a cooperating fleet company. The requirements are: Freelancers: Be a permanent legal resident of Cyprus
Fleet managed: Be a legal resident of Cyprus and have a valid working permit.
What are the stages of the application process?
For freelancers: 1. Download the Wolt Partner app from the App Store or Google Play store. 2. Submit an application (sign in if you are already user of the Wolt customer app or sign up otherwise). 3. Wait for your application to be approved (you will get an email notifying you when this happens). 4. Watch/read the introductory presentation via the Partner App. 5. Declare your personal info (IBAN, residence etc) and upload the necessary documentation (on the Wolt Partner App). 6. Digitally sign the contract sent to you in your email. 7. Book an appointment to pick up your Wolt gear (booking form will be sent to you via email once you sign your contract). 8. Receive your gear and start delivering.
How long does the application process take?
The average waiting time between application and onboarding can span from a few weeks to several months.
What documents do I need to submit?
Wolt needs you to fill-in/ upload in your application form in the courier App the following: Freelancers (self employed): Residence permit/Yellow Slip/Registration Slip/Cypriot ID Valid driving licence (local or international) Self employed registration TIN number VAT number (if applicable) Fleet managed: Residence permit/Yellow Slip/Registration Slip/Cypriot ID Valid driving licence (local or international) Residence permit/work permit (foreigners)
How and where do I hand in my documents?
You will upload your documents in the Wolt Partner app. There is no need to physically hand them over to Wolt.
Is it possible to do deliveries in multiple cities/countries as a Wolt courier partner?
Your acount is assigned to one country and one city. You can request a change of city in Cyprus at any time by contacting the Support Team, but if you want to deliver in another country, you will have to apply from scratch in the country of interest.
When can I start delivering?
You will be able to start delivering once you have completed the last stage of the application process; when you receive your gear. .
Why didn't my intro session invitation arrive yet?
We use the First In - First Out method for accepting applications so it might take some time (up to a few months) for your application to be accepted.
Earnings and payments
How much can I earn as a Wolt Courier Partner?
Each task is priced individually based on delivery distances, date and time, demand, ease of access of the pickup and dropoff points. You will see the payment for each task when it's offered to you so you can decide if it is worth accepting.
How can I increase my earnings?
Delivering during peak hours can maximize your earnings. Also, accepting all tasks might be a good strategy to earn more.
How much can I earn in tips?
Tips through customer app are 100% compensated to you.
Customer can place tips using the customer app both before and after he receives the order.
Tips given to you in cash by the customer are also 100% yours.
When do I get paid?
Wolt pays you the invoiced fees twice per month and emails you a proof of payment/ self billing invoice. For deliveries from the 1st to the 15th of the month: payment on the 25th of the same month (or the next business day if that day happens to be a holiday). For deliveries from the 16th to the 31st of the month: payment on the 10th of the following month (or the next business day if that day happens to be a holiday). Fleet Managed couriers: If you are a fleet courier, please ask your employer for your payment schedule.
How can I see how much I’ve earned?
You can see your detailed earnings at any time through the app (tab Finances).
Which payment method does Wolt use?
All payments are transfered to your IBAN via bank transfer.
How can I change my payment details (e.g. bank account)?
You will need to notify the Support Team through the chat and then they can help you change your details.
What do I need to know?
What are cash deliveries?
Cash deliveries are deliveries paid in cash by the customer.
How do I start cash deliveries?
See the following section. You need to fill a form or come to the office
Will I get more orders if I start cash deliveries?
Yes, you can expect to earn around 10% more if you also perform cash deliveries.
How does cash work?
Cash orders are clearly marked in the app. When you deliver a cash order, you receive the amount indicated in the app from the customer. Be sure to have some change in case customer gives you a larger amount. You keep the cash and deposit it later to Wolt.
How many cash orders should I expect per day?
Around one out of every six orders is a cash order.
I am a new courier. Will I start with cash from day 1?
You will start receiving cash orders after you have completed around 100 deliveries. This is done automatically by the system, you don't need to request it
Do I need to have change with me?
Yes! Sometimes customers do not have the exact amount.
What if someone steals my money before I deposit them?
You need to deposit regularly. If you lose money, you still need to pay the amount to Wolt.
How do I perform cash orders?
Cash orders are like all other orders with only one exception:
When you deliver the order, you have to receive cash that is mentioned in the app from the customer
Here are some tips:
Always have some change, customers might not have the exact amount.
NEVER press “Order Delivered” before you get the cash. When you press “Order Delivered”, you implicitly accept that you received the cash
If customer doesn't have cash, refuses to pay etc, always contact Support
When do I deposit?
Cash you are carrying is Wolt's property and has to be deposited to Wolt as follows:
Before your balance reaches 180 euros
At least once per week (even if your balance is 10 euros)
We strongly recommend you to deposit at least thrice per week. Carrying a lot of money on you is unsafe.
You need to deposit the full amount you owe.
Where and how do I deposit?
WOLT offloadings happen ONLY to SmartPay outlets.
To deposit cash through SmartPay you just need to:
Go to one of the locations listed below
Mention to the teller that you are from Wolt, show your courier ID number and give the money you want to deposit
Your cash balance is immediately registered in the courier app! No need to wait til the next day!
Smart Pay locations:
Monday – Friday: 10:00 – 18:00 Saturday - Sunday: 09:00 – 19:00 3. Rigenis 40, 1010, Nicosia
Monday – Friday: 08:00 – 19:30 Saturday - Sunday: 09:00 – 19:00 4. Markou Drakou 9A, Pallouriotissa 1040
Monday – Friday: 09:00 - 21:00 Saturday - Sunday: 09:00 – 20:00 Limassol:
1. 28 Oktovriou Avenue 277A - 3035, Lemesos Tel: 25817250
Monday – Friday: 10:00 – 17:00 Saturday - Sunday: 09:00 – 17:00 2. Vasileos Georgiou A81, Limassol Tel: 25 313 086
Monday – Friday: 12:00 – 19:00 Saturday - Sunday: 12:00 – 18:00 3. 28 Oktovriou str., 367 A, Medditerranean court, 3107
Monday – Sunday: 09:00 – 20:00
Monday, Wednesday, Friday: 10:00 – 18:00 Saturday - Sunday: 09:00 – 18:00 2. Chrisopolitisis 43 E Pavlimbeis, Larnaca, 6015
Monday - Friday: 07:00 – 19:00 Saturday - Sunday: 09:00 – 19:00
Tel: : 96791081
Monday - Friday: 10:00 – 19:00 Saturday - Sunday: 10:00 – 19:00
Monday - Friday: 09:00 – 23:00 Saturday - Sunday: 09:00 – 23:00
Monday - Friday: 11:00 – 19:00 Sunday: 11:00 – 19:00
Monday - Friday: 07:00 – 23:00 Saturday - Sunday: 07:00 – 23:00
Monday - Friday: 24/7 Saturday - Sunday: 24/7 Paphos:
Monday - Friday: 10:00 – 17:00 Saturday - Sunday: 10:00 – 17:00
2. Oulliam Gladstonos 24, Paulette Court - Shop 3, 8046, Paphos (Sri Colombo Mini Market) Monday - Friday: 08:00 - 21:00 Saturday- Sunday: 08:00 - 21:00 Ammochostos:
Monday, Tuesday, Thursday, Friday: 11:00 - 20:30 Saturday - Sunday: 11:00 - 20:30 2. Ayias Mavris 38, Fountain Court B, Shop 16, Ayia Napa 5330
Monday – Friday: 08:00 – 11:00 Saturday – Sunday: 08:00 – 11:00
Monday – Friday: 06:00 – 21:00 Saturday – Sunday: 06:00 – 21:00
What happens if I forget to deposit on time?
If you exceed your cash limit (180 euros) or if more than one week from your last cash-out has passed and you have a cash balance, your account will be temporarily deactivated.
Deactivations happen automatically at any time throughout the day.
In order to get reactivated you have to do deposit the cash amount to the nearest 5 euros (eg if your balance is 283.5 euros, you have to deposit 280 or 285 euros, NOT LESS)
Important: Repeatedly forgetting to cash-out will bring the permanent freeze of your account
Vehicle and gear
Which type of gear will I need to deliver with Wolt?
Wolt provides gear for deliveries with a returnable deposit of 120€ from your first earnings.
The items are the following:
Coffee Bag (including cup holder)
Inner Jacket (during October-March)
T-Shirts x4 (during April-September)
The items you receive are recorded in your courier app.
What types of delivery vehicles can I use?
Wolt Courier Partners can make deliveries with a car or a motorcycle. During the partnership, you can change the delivery vehicle, as long as you have all the required licenses to operate the vehicle of choice and have an appropriate delivery gear for that vehicle.
Moreover, you always need to contact support in order to change your vehicle type in the app.
Where can I get the gear I need for deliveries?
Gear is handed to you before your first delivery.
You can always change your gear if it is worn or torn (for a returnable deposit fee if you are a freelancer) by visiting the warehouse.
Do I have to use gear from Wolt?
You don’t necessarily have to use Wolt gear. But you are expected to have to have a gear that is safe for delivery and fulfills any applicable food safety requirements and safeguards hygiene. You can choose to opt in or opt out of using Wolt gear while delivering and you will be compensated if you do (marketing bonus).
Fleet Managed courier:
Our agreements with fleet companies provide (and compensate for in the form of marketing compensation) the use of Wolt branded gear.
Do I have to pay for my gear?
A gear deposit of 120€ is deducted from the accountholder's first earnings.
If the partnership is terminated by either party, you have one month to return the gear (in any condition) and get the guarantee back with your last payment.
Fleet Managed courier:
The equipment belongs to your Fleet manager, we do not accept returns from Fleet Managed couriers because that is the agreement we have with them.
Can I change my delivery vehicle?
Yes, you can change it by reaching out to the Support Team and choosing "change vehicle" option.
What do I do if the gear is lost or broken?
You can deliver as you wish, but customers usually appreciate clean clothes and Wolt-branded equipment (and experience shows they tip more if they see such couriers). If your equipment is lost/ worn out or dirty, you can come to the warehouse to replace it (with an additional deposit).
Health, safety and insurances
What can I do if I get sick?
We strongly advise not to deliver if you are sick.
What can I do if I want to take a break from Wolt?
You are free to take a break from Wolt whenever you feel like it. Please keep in mind that the system is deactivationg accounts due to inactivity if you don't deliver for more than 60 days.
What can I do if I have an accident?
If you have an accident while you are online and delivering, please contact the Support Team for help.
If you are a freelancer, you might be covered by our private insurance scheme (Onsi - see below) for certain types of physical damage caused to you. The application of the claim can be done in the Wolt Partner App.
How am I insured while delivering with Wolt?
You have your own state insurance coverage.
In case you are fleet managed employee, your employer is responsible for your insurance through your hiring documents.
If you are a freelancer, apart from the state insurance, Wolt provides private insurance to all courier partners (Onsi). This private programme compensates for certain kinds of injuries to you as long as you were online and delivering with Wolt when the accident happened. You can access this in the courier app at any time (section Insurance)
Health and safety tips
Wolt in partnership with LEADING HR LTD, an accredited risk management company has compiled a list of essential tips on driving behavior, safety and preventing measures regarding COVID 19 pandemic.
Please take some time to read through the material. Always put your safety first!
Practice safe driving techniques: Monitor blind spots, travel at safe speeds and reduce speed in work zones, keep up with regular vehicle maintenance, adjust driving techniques in bad weather, load cargo safely and reduce speeds on curves to prevent your vehicle and top box from tipping over.
Know your territory: Be familiar with the delivery area and your route and be extra cautious when you drive in areas you haven't visited before. Avoid muscle strain: Use material handling equipment such as a hard box or cargo box to move heavier items from the vehicle to the delivery site. Lift with your legs, not your back.
Watch your step: Look out for slip, trip and fall hazards when delivering the goods.
Limit cash: Restrict the amount of money that you carry on yourself by doing cash offloads frequently.
Conceal cash: Keep any money hidden from sight.
Park close: Park as close to the delivery site as possible; always try to park near the delivery door except if there are certain rules that prevent you to do so.
Be aware of your surroundings: Take note of any vehicles that may be following you.
Only deliver to valid addresses: Make sure that you are not delivering to an unoccupied home or business. Signs of vacancy may include an unkempt yard and no lights. If lights are off, ask support for guidance.
Be cautious when you deliver to hotel rooms: When you deliver food to a hotel or motel room, always read the notes of the customer.
Stay in well-lit areas: Park under a street light or in a well lit area, if possible.
Carry a flashlight: Keep a flashlight in your courier bag or pocket in case you have to walk to a side door or back of a building.
Avoid stress: Stress can be managed by organizing and planning the workload.
Shift work, late hours or extended work days: Avoid working long hours or extended days with no days off.
Sickness: Avoid going to work if you are not feeling well.
Law, Rules and Regulations: You need to abide by the current law, rules and regulations on all issues.
Company Regulations: You need to abide to your company’s regulations, including the Health and Safety measures and procedures implemented by your company (fleet managed couriers).
Language: Having knowledge of the Greek language is a big asset. It can improve relationships with management, co-workers and customers.
Heatwave protection measures for courier partners
We strongly advise all freelance couriers not to deliver when it is sunny and the temperature exceeds 38 degrees. If you however want to work, please take a note of the following tips:
drink a lot of water and other refreshing drinks and (feel free to ask Wolt Market to provide you with water)
avoid caffeine and alcoholic beverages
Wear light-colored clothes that reflect the sun (like a Wolt t-shirt :)
wear long-sleeved clothing and protective clothing and accessories (e.g. sunglasses)
take frequent breaks in shady spots and rest whenever needed
use sunscreen to protect you from the sun
eat frequent and light meals during the day
in case you feel any discomfort or fatigue, immediately stop delivering and rest in a cool and air-conditioned area
Whenever there is an orange or red warning, you are obliged to stop working from 12 to 4pm!
Wolt Partner App
How do I log in to the Wolt Partner App?
Press "Sign in", input your phone number (including country code) and then fill in the 6-digit pin code that will arrive shortly to you via SMS.
How can I change my details in Wolt Partner App? (Name, Email address or Phone number)
By contacting the Support through the chat.
How can I change my PIN code in Wolt Partner App?
Each PIN code is generated autmatically and sent to you via SMS. You cannot have a fixed pin.
How can I deactivate my account?
By contacting the Support through the chat.
What is a pick-up task?
A Pick up task involves driving to the merchant and picking up the designated order.
What is a drop-off task?
Drop off task involves navigating from the merchant to the customer with the order and delivering the order to the customer.
Why did my task disappear from the app?
If you do not accept the task quickly, the task might disappear from your device and be offered to another courier.
How do I get total kilometers from the app?
All distances displayed in Wolt Partner app are calculated based on your phone GPS signal.
Delivering on the platform
What can I do if an order from a venue is late?
You can wait for the order to be ready, or let the Support know that you would like the task to be unassigned.
What can I do if I can’t find the customer?
In case you can't find the customer, you can call them in the app by pressing the relevant button. If you still can't find them after 3 calls AND 10 minutes of wait, you can contact the Support Team for further guidance.
What can I do if there is a large order delivery?
If the order is too large to be handled by you, you can contact Support team and either ask them to unassign it or ask for a second courier to help you.
Please note that certain vehicle types with higher capacity (eg cars, cargo bikes) are expected to handle large orders without asking for a second courier (except from really large orders).
If you have such a vehicle but do not want to handle large orders, please notify support.
What can I do if an order/ food is damaged/ spilled?
Please take a picture and contact the Support and wait for further guidance.
Please do not deliver a damaged order before you get clearance from Support.
How and when do I mark the task as “completed”?
You can mark the task as "completed" only after you deliver order to the customer.
If it is a cash order, make sure you received the full amount before too (check that the notes are not counterfeit)!
Once you mark the order as delivered, the task compensation is credited to you and if the order is a cash order, your cash balance (amount owed to Wolt) increases.
Tips (if any) that were given through the app will appear a few hours later
What can I do if a customer does not have cash or enough cash to pay?
You can immediately contact the Support Team and they will guide you further. It is very important never to hand the order to the customer if you have not collected the full amount.
How can I report that I will be late to the restaurant due to traffic/parking or other issues?
This information will have to go through the Support Team and then they will inform the venue on the late pick up. When this happens, the customer will also get an updated drop off time in the Wolt App.
What can I do if I want to transfer to another country where Wolt operates?
If you want to transfer to another Wolt country you need to start a new application to that country from scratch (new email and new phone number).
Operating hours are the hours customers can order in the Wolt app. This means that if you are online during this times, there is the possibility to deliver orders.
The operating hours in Cyprus are : Nicosia, Limassol: 24/7 Larnaca : 07:00 - 04:00 Paphos : 07:30 - 02:00 Ammochostos : 08:00 - 04:00
Ending the Partnership
How do I end my partnership with Wolt?
Freelancers: Firstly, you will need to deposit all remaining cash debt you may have. After that, you can inform the Support team so that they set your account offline. In case you want the gear deposit to be returned, you can return the gear to the Warehouse. You have 30 days to do so.
Fleet couriers: Fleet couriers do not have a partnership with Wolt so no action is necessary regarding Wolt
Getting in touch with Wolt Support
When can I contact the Wolt Support team?
Please contact support for any issues regarding your orders.
Do not contact Support for trivial issues (eg why I don't receive tasks,which are the busy areas etc).
How do I contact the Support team?
You can contact the Support via in-app chat.
Courier Operations Department
To contact the Operations Department please use the Support chat in the courier app, and choose the option called "Contact Courier Operations Cyprus".
Choose the topic that concerns you and within two business days, you shall receive a reply, either through chat or telephone.
We kindly ask you to be as clear and specific as possible when describing your issue, and attach possible documents if needed!