Gift Card Terms & Conditions

The following Gift Card Terms and Conditions describe the terms and conditions that apply to use of the Wolt Gift Cards (the “Gift Cards”). These Gift Card Terms and Conditions are between you, the Gift Card holder, and Wolt Austria GmbH (“Wolt”). By purchasing, accepting, or using a Gift Card, you agree to both these terms and conditions (the “Gift Card Terms and Conditions”) and also the Wolt User Terms of Service (“User Terms of Service”). If you do not agree with the Terms and Conditions, do not purchase, use, or accept the Gift Card. 

You may cancel the purchase of a Gift Card that has not been redeemed by contacting Wolt support through the Wolt Service or via email (support@wolt.com), within 14 days of purchase in accordance with the applicable law and subject to cancellation terms detailed in the User Terms of Service. Please note that only the paying user may cancel the purchase of a Gift Card. Additional rights of withdrawal based on mandatory statutory provisions remain unaffected. 

The Gift Cards are closed-loop gift cards; the Gift Cards are not debit or credit cards. The Gift Cards are issued by Wolt, however, it may assign its obligations with respect to the Gift Card at any time, in which case such assignee shall become the issuer and sole legal obligor to the Gift Card holder. Wolt Enterprises Oy and its subsidiaries and affiliates (“Wolt Group Companies”) other than the local Wolt entity issuing the Gift Card bear no responsibility or liability for any Gift Cards.

You may redeem Gift Cards only towards any eligible order placed on wolt.com or through the Wolt mobile app (“Wolt Platform”) from all suppliers offered by Wolt, as specified on the Wolt Platform from time to time.

Wolt reserves the right to change the way of redeeming Gift Cards and/or limit and/or change the eligible orders that can be made using Gift Cards at its sole discretion. Gift Cards shall be redeemed uniformly with respect to all suppliers from whom an order can be placed . Gift Cards have a validity period of three years after which the value of the Gift Cards expire. After the expiry of the Gift Card, the Gift Card can no longer be redeemed, used for payment or reactivated, and any remaining unused value cannot be returned. 

Gift Cards may not be returned and are not redeemable for cash except when required by applicable law. Gift Cards may not be resold. Gift Card amounts may not be increased or reloaded. When you make a purchase with a Gift Card that has a balance that is less than the total purchase price, the difference must be paid using another form of payment available in your account.

Gift cards may be redeemed in the country where purchased against its outstanding value during the entirety of its validity time. If a gift card expires, the unused redeemed funds can be added to the user's account if requested within a year. No interest is paid on unused gift card funds during its validity time nor after its expiration. The request for redemption can be raised through support@wolt.com.

A Gift Card is valid only if obtained directly from the Wolt Service or from an authorized third-party distributor. A Gift Card is not valid and will not be honored, and Wolt will not be liable, if obtained from unauthorized sellers or resellers, including through Internet auction sites.

Lost, damaged or stolen Gift Cards will not be replaced or replenished. Wolt is not responsible for unauthorized Gift Card use. 

TO THE FULLEST EXTENT OF LAW WOLT SHALL NOT BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND IN ANY WAY CONNECTED WITH GIFT CARDS. WOLT SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR IN ANY WAY CONNECTED WITH GIFT CARDS, EVEN IF WOLT AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD. 

ANY LIABILITY FOR DAMAGES CAUSED BY WOLT’S SLIGHT NEGLIGENCE SHALL BE EXCLUDED, EXCEPT FOR PERSONAL INJURY. 

Wolt reserves the right to change these Gift Card Terms and Conditions from time to time. Wolt will publish the amended Terms of Use on the Wolt website. Wolt will notify you of any changes to these Terms of Use at least four weeks before they are scheduled to take effect, using the contact details stored in your user account. Amendments shall be deemed approved (i) if you expressly agree to them or (ii) if you are notified of the amendments during registration at least four weeks before the planned entry into force of the amendments and you do not object to them within four weeks. You will be informed separately of this period and the consequences of a failure to object. If you object to an amendment of these terms of use, this shall be deemed to be a termination of the contract by the user with effect from the time the amendment comes into force and you must stop using the Wolt service.

For more information about Gift Cards contact support@wolt.com.

Updated: March 14, 2025