FAQ for Wolt Courier Partners
Here is everything you need to know about working with Wolt in Austria. Click on a category to read our answers to frequently asked questions.

Being a Wolt Courier Partner
What does a Courier Partner do?
What are the Wolt Courier Partner's responsibilities?
In which cities can I deliver with Wolt?
Can Wolt Courier Partners make deliveries for competitors of Wolt?
What does delivering through Wolt offer, that a traditional delivery job does not?
How are tasks allocated to a Courier Partner?
How many hours can a Courier Partner deliver on the platform?
Applying to deliver with Wolt
1
Submit your documents
2
Get approved
3
Start delivering & earning money
How can I become a Wolt Courier Partner?
Which documents and other requirements are necessary to become a Wolt Courier Partner?
What are the steps in the application process?
How long does the process take to become a Courier Partner?
How and where do I hand in my documents?
When can I start delivering?
Why didn't my intro session invitation arrive yet?

Earnings and payments
How much can I earn as a Wolt courier partner?
How much money do I get for the tasks I do with Wolt?
How do I handle my taxes?
How can I increase my earnings?
How much can I earn as a Wolt courier partner?
When do I get paid?
How can I see how much revenue I have generated?
How can I change my payment details (e.g. bank account)?

Vehicle and gear
Which type of gear will I need to deliver with Wolt?
What types of delivery vehicles can I use?
Where can I get the gear I need for deliveries?
Do I have to use gear from Wolt?
Do I have to pay for my gear?
Can I change my delivery vehicle?
What do I do if the gear is lost or broken?
Health, safety and insurances
What can I do if I get sick?
What can I do if I want to take a break from Wolt?
What can I do if I have an accident?
How am I insured while delivering with Wolt?

Wolt Partner App
How do I log in to the Wolt Partner App?
How can I change my name/email adress/phone number or PIN in Wolt Partner App?
How can I deactivate my account?
What is a pick-up task?
What is pick-up information?
What is a dropoff task?
What is dropoff information?
Why did my task disappear from the app?
How do I get total my total distance travelled from the app?

Delivering on the platform
What can I do if an order from a venue is late?
What can I do if I can’t find the customer?
What can I do if there is a large order delivery?
What can I do if an order is damaged?
What can I do if I have spilled/damaged food during a delivery?
How and when do I mark the task as “completed”?
How can I report that I will be late to the restaurant due to traffic/parking or other issues?
